Thank for purchasing our product at pngweesing.com.my operated by Perniagaan Wee Sing.

We DO NOT ALLOW customer to return product for a refund. Subject to the following terms, we allow customer to return and exchange products.

Return & Exchange

In order to be eligible for a return and exchange, you have to email us and request for return and exchange of product within 7 days from the date of receipt of the product (if purchase online).

Please kindly state the following in your email to us: –

1) Order number
2) Details of product to be returned
3) Reason for return  
4) Contact details

The product must be in its original purchase condition (with original product packaging) when you receive and undamaged with original tags/ labels attached (where applicable). For avoidance of doubt, all the sale item and consumables item such as Toners and Ink Cartridges are strictly NOT eligible for exchange. If Toners and Ink Cartridge is in any way faulty or defective, we could assist to send the said defective/ faulty product to the Original Cartridge Store for checking and inspection.

Subject to the terms contained herein and instructions from us in connection of the returns, products purchased online can be returned in store or via post (at your own cost) together with proof of purchase by customer and may be eligible for an exchange. For avoidance of doubt, we shall not be responsible for any shipping costs which may be incurred by the customer.

If the product is damaged in any way (whether caused by you or in the course of courier/ shipping by the respective courier company), or you have only initiated the return after 7 days from the date of receipt of the product (if purchase online), you will not be eligible to return and exchange of product.

We reserve the right to amend this Return & Refund Policy any any time without prior notice. Should  you require any clarification, please feel free to contact us. Thank you very much.